Information Questions

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Frequently Asked Questions

Will the product I receive look exactly like the one in the pictures?

Yes. We use high-resolution real-product photos from multiple angles. Minor leather texture differences can happen naturally, but consistency is strictly checked before shipping.

Where can I check my sales data?

You can review order history, tracking status, and purchase details in your account dashboard. For wholesale or affiliate reporting, contact support directly.

How do I return an item?

We support a 14-day return window for unused items in original condition. Reach out within 14 days after delivery and we will guide you through the return process.

Will you compensate for defective items?

Yes. If any quality issue appears, we provide replacement or refund support after verification.

Can I track my order anywhere?

Yes. Once your order is shipped, a tracking number is sent by email so you can follow the parcel in real time.

Contact Us For Any Questions

Email: xigua@gmail.com
Phone: +853 6580 4813
Address: 251 Wall Street, UK, London