Policy

Shipping Policy

Shipping Methods and Delivery Times

  1. Standard Shipping: 7-14 business days (free over specific threshold).
  2. Express Shipping: 3-7 business days (contact support for details).
  3. Delivery windows exclude normal order processing time.

Processing Time

Orders are inspected and packed before dispatch. Processing normally takes 1-3 business days, followed by a shipping notification email with tracking information.

Shipping Regions

We support global shipping. Remote regions may need extra time or fees. Customs duties and local import taxes are the customer's responsibility.

Lost or Delayed Shipments

If a package appears lost or is significantly delayed, contact support within 30 days from shipping date for investigation and resolution.